About Me
Motivated and reliable professional transitioning into IT support with a strong foundation in customer service, technical troubleshooting, and end-user assistance. Proven ability to communicate clearly and resolve issues efficiently, developed through years in high-volume hospitality environments. Hands-on experience in computer assembly, system diagnostics, and basic software support. Comfortable with JavaScript, Python, HTML, and CSS, with growing skills in networking, system maintenance, and Windows OS troubleshooting. Eager to contribute to a help desk or IT support team while continuing to expand technical knowledge and certifications.
Skills
Experience
Education
- Technical Skills & Troubleshooting
Experience building personal desktop computers.
IP/TCP and OSI (Open Systems Interconnection) fundamentals.
Maintained basic technical equipment and software.
Comfortable handling minor tech issues independently (changing hardware or troubleshooting the system). - Customer Service
Handled multiple customer requests while maintaining professionalism..
Built strong support skills ideal for IT helpdesk or client-facing roles.
Resolved complaints and tech issues with patience and clear communication. - Front-End Development (Jr. Developer)
Skilled in HTML, CSS, and JavaScript for responsive web pages.
Integrated REST APIs to display dynamic data.
Team player, open to feedback and collaboration. - Hospitality Experience
Focused on customer satisfaction from start to finish.
Stayed calm and empathetic in high-pressure environments.
Prioritized tasks to meet client needs effectively. - Time Management & Teamwork
Worked well with diverse individuals and tight deadlines.
Completing tasks quickly and effectively while ensuring high-quality service.
Organized and efficient under pressure. - Problem-Solving
Stayed composed during busy hours and unexpected issues.
Found fast, practical solutions to problems.
Strong critical thinking in real-time situations. - Leadership & Team Support
Trained new staff and encouraged team growth.
Helped resolve internal team issues and lifted morale.
Positive and proactive in team settings.
- Corinne at the Westin 2025-present
Being a server in a restaurant in a hotel is more complex, we have to remember guests last names and their preferences.
It is essential to have a thorough knowledge of the hotel's amenities in order to provide accurate and helpful information to guests. - Carmine's Time Square 2023-2025
As a server I interacted with customers daily, developing strong communication skills.
Managed multiple tasks simultaneously, such as taking orders, serving food and processing payments.
Operated POS systems and handled cash and credit card transactions with attention to detail. - Cheesecake Factory 2021-2023
As an experienced line cook, I'm used to multitasking while preparing food in a timely manner.
Working in a Mall meant that we had a high volume of customer constantly.
Maintaining a clean and organized workspace.
Ensuring consistency and quality in every dish. - Ruby Tuesday 2018-2020
This was my first job as a line cook, I learned how to manage multiple tasks at once.
Handling multiple orders and solving problems under pressure.
Adhering to food safety and sanitation regulations.
Working well with the team and communicating effectively. - Star Candle's 2017-2018
Operating and maintaining candle-making machinery.
Ensuring product quality throughout the production process.
Working in coordination with other production team members.
Adhering to safety standards and protocols. - Josue PC repairs 2016-2017
I worked as a Pc builder and troubleshooter in Santo Domingo, Dominican Republic.
My primary responsibilities included assembling personal computers and installing operating systems.
I was responsible for diagnosing and resolving hardware and software issues to ensure system performance.
- Comptia A+ (In Progress)
Currently studying, Covers essential IT concepts and skills such as setting up,
maintaining, and troubleshooting computers and networks.
Networking basics like Different types of networks (LAN, WAN),
protocols (TCP/IP, DNS, DHCP), network hardware (routers, switches, cables). - Jr. Front-End Developer (Ongoing Learning/Training)
Ensure that designs are accurately represented and that websites are visually appealing and user-friendly.
Write, tests or use libraries and ensure that code functions correctly.
Ensuring websites work across different screen sizes and devices. - Computer Science (First Year before moving to USA)
First Year. We start learning a programming language, often Python, Java, or C++.
The focus is on understanding the basics of writing code (Arrays, lists, stacks, queues, and linked lists),
debugging, and problem-solving.
Understanding the physical components of a computer like the CPU, memory (RAM), storage devices, and input/output systems. - TABC Certification
Training emphasizes responsible alcohol service,
ensuring servers know how to recognize signs of intoxication
and how to refuse service when necessary - Food Handler's Certification
The certification provides training on how to safely handle food,
including preventing contamination by bacteria, viruses, and other pathogens.
